Shipping policy
Shipping Policy
Last updated: 15/04/2026
1. Order Processing
- All orders are processed within 1–3 business days after payment confirmation.
- Orders are not shipped on weekends or public holidays.
- You will receive a confirmation email with tracking details once your order has been dispatched.
2. Delivery Timeframes
- Estimated delivery times are 2–5 business days, depending on your location.
- Delivery times may vary due to factors beyond our control (e.g. courier delays, remote areas).
3. Shipping Costs
- Shipping costs are calculated at checkout based on your location and order size.
- Any applicable delivery fees will be clearly displayed before payment is completed.
4. Delivery Address
- Please ensure that your delivery address is accurate and complete.
- We are not responsible for delays or failed deliveries due to incorrect or incomplete address details.
5. Order Tracking
- Once your order has been shipped, you will receive a tracking number to monitor your delivery.
6. Damaged or Incorrect Deliveries
If your order arrives damaged or incorrect:
- Please notify us within 7 business days of delivery
- Include your order number and clear photos of the issue
- We will arrange collection and a replacement or refund at no additional cost
7. Delivery Delays
While we aim to meet all estimated delivery times:
- Delays may occur due to high demand, courier issues, or unforeseen circumstances
- We will keep you updated where possible and assist in resolving any issues
8. Failed Deliveries
If a delivery attempt is unsuccessful:
- The courier may attempt redelivery or contact you directly
- Additional shipping fees may apply if re-delivery is required due to customer unavailability
9. Contact Us
For any shipping-related queries, please contact us with your order number and details, and we’ll be happy to assist.