Privacy policy
PRIVACY POLICY
Privacy Policy (POPIA Compliant)
Last updated: 15/04/2026
1. Introduction
We comply with the Protection of Personal Information Act (POPIA).
2. Information We Collect
Personal Information
- Name
- Phone number
Order Information
- Address
- Purchase history
Technical Data
- IP address
- Browser/device info
- Cookies
3. How We Collect Data
We collect data when you:
- Place orders
- Contact us
- Use our website
4. Purpose of Processing
We use your data to:
- Process orders
- Provide support
- Improve services
- Send marketing (with consent)
- Meet legal requirements
5. Sharing Information
We may share your data with:
- Payment providers
- Couriers
- IT service providers
- Authorities (if required)
6. Data Security
We use:
- Encryption
- Secure systems
- Access controls
7. Data Retention
We keep data only as long as necessary.
8. Your Rights
You may:
- Access your data
- Request correction or deletion
- Object to processing
- Withdraw consent
9. Cookies
We use cookies to improve your experience.
You can disable cookies in your browser.
10. Marketing
- Only sent with your consent
- You can unsubscribe anytime
11. Information Regulator
Email: complaints.IR@justice.gov.za
Phone: 012 406 4818
12. Changes to This Policy
We may update this policy at any time.